Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a refund, your item must be unused, in resalable condition and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at enquiries@bookprotectors.co.uk . Please note that returns need to be sent to the following address: Book Protectors & Co. Ltd., Unit 10 Faraday Close, Watford Business Park, Watford, WD18 8SA. 

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at enquiries@bookprotectors.co.uk .

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
XL-XL5 size Adjustable Lyfjackets, Custom sized products and Eco Friendly Laminate are non-returnable and non-refundable. If no longer require these items please donate them to your local library.

Exchanges
We're unable to do exchanges in our system so if you'd like to initiate a return please contact us at enquiries@bookprotectors.co.uk and we'll guide you through how we can rectify the issue.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel your order providing it has not been fulfilled. Once you've received your order you can return it within 14 days, for any reason without justification. As above, your item must be unused, in resalable condition and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at enquiries@bookprotectors.co.uk for an update.